Returns Policy: All Sales are Final!
Once a payment goes through, payment processing fees are non-refundable to Luxur Rose and to the buyer.
Luxur Rose is not responsible if the customer drops and/or damages their item(s). If your item arrives damaged, you have 24 hours to contact us from the time the tracking shows the package is delivered.
If your item does arrive damaged, contact us ASAP!
If the wrong item was shipped to you by mistake, email Luxur Rose. Make sure you add a subject to your email, this helps me attend to your needs quicker, send proof of your order, and information, and a picture of the items that you received. We will make it right!
Package Sent Back?
When filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc.
Luxur Rose is not responsible for insufficient addresses submitted by the consumer.
If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Luxur Rose. The Consumer has 24 hours to reach out, otherwise, there's no further action that can be done to resolve the issue.
Lightify is not responsible for any allergies or injuries of ANY KIND.
By placing an order with us, you agree to these terms & conditions.